ENTERPRISE :

a SaaS B2B predictive analytics platform helping cooperative and Agriculture companies to reduce operational waste.

• VC-backed startup launched in 2023 about to close a new funding
• 7 people 
• A mission-led company improving the agricultural supply chain with smarter digital tools
• Join a team that’s lean, driven, and values collaboration and ownership.
• Full remote organisation that offer flexibility and autonomy.

KEY RESPONSABILITIES :

Working closely with the co-founders and the tech team, (2 software engineers and 2 Data )

• You’ll coordinate technical deliveries, manage customer success, troubleshoot challenges, and ensure that every implementation is a win; for both the customer and Merqato.
• You’ll also bring customer insights back into the product to keep improving the platform based on real-world use

Missions : 

• Own and manage the full customer journey from onboarding to ongoing support and expansion.
• Coordinate implementation timelines and product delivery, ensuring all technical requirements are met and deadlines are kept.
• Act as a strategic partner to clients in the agricultural sector, understanding their pain points and helping them solve problems with our platform.
• Translate technical concepts for non-technical stakeholders and ensure alignment across internal and external teams.
• Drive adoption and engagement by guiding customers through setup, usage, and optimization of the platform.
• Monitor customer success resolve issues proactively, and ensure high satisfaction and retention.
• Feed insights and feedback into the product roadmap to continuously improve the platform.
• Maintain accurate project documentation, status updates, and internal tooling.

REQUIREMENTS

• 3+ years experience in Customer Success, professional services, Product Management, or related roles; ideally in SaaS or platform-based environments.
• Strong project management capabilities; you’re comfortable managing timelines, coordinating across teams, and ensuring successful deliveries.
• Experience working with both technical teams (developers, engineers) and commercial stakeholders.
• An excellent communicator with strong stakeholder management skills.
• Experience with SaaS platforms and  AI-driven platforms is ideal.
• Fluent in English
• Being fluent in Dutch is a big bonus 

WHAT THEY OFFER

• Permanent contract
• Fix salary : 55-75k€ 
• Location : Amsterdam or full remote