Why to join this company ?
Leverages cutting-edge data and AI technologies to optimize marketing performance across all major social platforms (Instagram, TikTok, YouTube…).
Certified mission-driven company, part of a leading European tech group, combining high-growth ambition with responsible, impact-focused values.
Headquartered in Paris, with a hybrid and remote-first culture and presence in multiple countrie
In direct repost to the CRO:
Define and deploy client success strategies across onboarding, adoption, upsell, QBRs, and retention.
Build trusted, long-term relationships with key client stakeholders (including C-level).
Optimize processes, success metrics, and reporting frameworks to scale client experience operations efficiently.
Identify upsell and cross-sell opportunities and proactively manage risk and churn indicators.
Serve as the voice of the client internally, collaborating with Product, Marketing, and Sales teams
Must have :
8+ years’ experience in client-facing roles within SaaS, Martech, or digital B2B services.
Proven leadership of large Customer Success / Account Management teams (10+ people).
Strong operational and strategic abilities: process optimization, data-driven decision making, and account growth strategies.
Fluent in English
Comfortable managing executive client relationships across international markets.
Experience with CRM/CS tools (Salesforce, Planhat, Modjo, or equivalent).
Interest for the influencer marketing, social media, and data-driven marketing sectors.
Nice to have :
Location: Paris (hybrid remote)
Salary: €90-110K (fixed + bonus)
Perks: Flexible remote policy, international environment, meaningful mission
Video intro with Talent Acquisition
Interview with Head of Client Experience
Case study + business discussion
Final conversation with the executive team